Author Topic: [Release version] Crash on startup? Look here  (Read 1827 times)

epeli

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[Release version] Crash on startup? Look here
« on: December 18, 2015, 05:12:08 PM »
Try verifying Steam game cache if playing the steam version. Otherwise, try reinstalling.

Check your Documents\My Games\Underrail\ folder for a crash log. If there is a crashlog, post it in this thread.

If there is no crashlog, that indicates a problem with something other than the game. Usually XNA or .NET installation, but it could even be VC++ or DirectX redists.
  • Make sure they are installed and try reinstalling or repairing them.
  • You should find the necessary redist installers in the game's folder.
  • If you are on Windows 8 or newer, you should already have the necessary .NET version.
  • If you have multiple versions of XNA installed, try uninstalling them and reinstall only XNA 4.0 Refresh.

If you use an old version of Avast DeepScreen (or similar technology), that might also cause problems. Try disabling it.
« Last Edit: December 18, 2015, 08:02:55 PM by epeli »
[[Underrail Wiki]] // character build tool: underrail.info.tm (thread)

TΛPETRVE

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Re: [Release version] Crash on startup? Look here
« Reply #1 on: December 18, 2015, 07:16:40 PM »
What if the game doesn't crash, but simply does not start, despite the executable running?
But the problem is, indeed, it zlots at Vlurxtrznbnaxl.

Styg

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Re: [Release version] Crash on startup? Look here
« Reply #2 on: December 18, 2015, 08:04:50 PM »
What if the game doesn't crash, but simply does not start, despite the executable running?

Are you by any chance running Avast Anti-virus?

TΛPETRVE

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Re: [Release version] Crash on startup? Look here
« Reply #3 on: December 19, 2015, 12:26:13 AM »
No, I'm using AVG.
But the problem is, indeed, it zlots at Vlurxtrznbnaxl.

B1G_D

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Re: [Release version] Crash on startup? Look here
« Reply #4 on: December 19, 2015, 06:51:30 AM »
Hello Styg! Firstly congrats on releasing the game. It truly is one of the most immersive RPGs ever! Just a small thing, I'm using Qihu 360 Security and it's reporting Underrail.exe as  a Trojan. Is this just a false positive?
Once again congrats!

Styg

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Re: [Release version] Crash on startup? Look here
« Reply #5 on: December 19, 2015, 10:43:08 AM »
Hello Styg! Firstly congrats on releasing the game. It truly is one of the most immersive RPGs ever! Just a small thing, I'm using Qihu 360 Security and it's reporting Underrail.exe as  a Trojan. Is this just a false positive?
Once again congrats!

I don't have experience with that particular AV. If you're asking me if I sold you a Trojan, then no :P, but I cannot know if have an actual infection on your system.

Carnivore

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Re: [Release version] Crash on startup? Look here
« Reply #6 on: January 08, 2016, 04:23:31 AM »
I am also having trouble starting the game and I am running AVG.